FAQS
Technical & Product Support
- Do your parts meet international certification standards?
- Can you provide parts information or product manuals?
- Can you identify the correct parts using VIN or OE number?
- Can you help source rare or non-standard parts?
- Can you provide product recommendations or best sellers for my market?
- Can you consolidate products from multiple factories?
Global Presence & Service
- What after-sales support do you provide?
- Can I visit your company or partner factories?
- What languages does your team support?
- Do you provide parts installation instructions or diagrams?
- Is your team available for urgent support?
- Do you work with large distributors or retail chains?
- Which countries are your clients from? Do you have export experience?
Company & Product Overview
Q:What types of auto parts do you supply?
A: We provide a full range of auto parts for Japanese and Korean vehicles, especially Toyota, Honda, Mitsubishi, and Hyundai. Our product categories include suspension systems, pistons, oil filters, air filters, fuel filters, brake master cylinders, and other high-frequency replacement parts. Whether you’re sourcing mechanical parts, engine parts, or fast-moving maintenance items, we offer comprehensive one-stop procurement support.
Q: Are your products genuine or aftermarket?
A: We specialize in high-quality aftermarket parts that meet or exceed OEM standards. Our products are manufactured by trusted and certified factories with proven performance in global markets. Each item is thoroughly inspected to ensure quality, compatibility, and longevity. We also support OEM and ODM customization services for customers with special branding or product requirements.
Q: Do you only sell parts for Japanese and Korean cars?
A: While our core focus is on Japanese and Korean vehicles, we are gradually expanding into select models of American and European brands based on customer demand. Please contact us if you have specific requirements — we can evaluate feasibility and provide suitable sourcing options.
Q: What makes your company different from other suppliers?
A: With over 20 years of experience in the auto parts export business, we’ve built strong relationships with more than 3,200 reliable factories, covering over 80% of popular SKUs for Japanese and Korean vehicles. Our edge lies in our ability to integrate resources, ensure consistent product quality, provide responsive service, and offer strong after-sales support — all from our base in Guangzhou, China.
Q: Are you a trading company or manufacturer?
A: We are a service-oriented export company with deep partnerships across multiple certified factories. This allows us to integrate diverse product categories under one roof while maintaining competitive pricing and reliable delivery schedules. Our goal is to act as your long-term strategic sourcing partner.
Pricing & Cooperation
Q:How is your pricing compared to other suppliers?
A: Our pricing reflects a combination of high quality, strong compatibility, and supply chain efficiency. While not always the lowest, our prices offer the best value for money. We understand the importance of competitiveness, especially in price-sensitive markets, and are committed to helping you achieve a healthy balance between cost and performance.
Q:Do you offer wholesale discounts or tiered pricing?
A:Yes. We offer volume-based pricing structures, with better rates for larger quantities or regular monthly orders. For long-term partners, we can also explore annual rebate programs or strategic cooperation agreements to ensure mutual growth.
Q: Can I mix different items in one order?
A: Absolutely. We support mixed orders across various product categories, models, and factories. Our team will help consolidate everything efficiently to save you time and shipping costs.
Q: Do you offer OEM or ODM services?
A: Yes, we have extensive experience with OEM and ODM projects. Whether you need custom packaging, branding, labeling, or even custom-developed parts based on your specifications, we can tailor our production and logistics to support your unique business model.
Q: What is your MOQ (Minimum Order Quantity)?
A: Our MOQ is generally 200 sets per item, but we are flexible depending on stock availability and order combinations. For trial orders or market testing, feel free to discuss with us — we always try to support new partners with lower entry barriers.
Shipping, Delivery & Documentation
Q: How long is your delivery time?
A: Delivery time depends on stock availability and order size. For items in stock, we can ship within 2–7 working days. For production orders, lead times range from 15 to 45 days. We prioritize efficiency while ensuring that all products meet our strict quality standards before shipment.
Q: What shipping methods do you offer?
A: We offer a full range of shipping options including sea freight, air freight, rail, and international express (DHL, FedEx, etc.). We can ship to your warehouse, port, or door-to-door service depending on the destination and shipping term you prefer (e.g., FOB, CIF, DDP).
Q: Can you assist with export customs and clearance documents?
A: Yes. We provide one-stop export services, including export declaration, Certificate of Origin (CO), commercial invoice, packing list, and bill of lading. For markets requiring special certifications such as E-Mark, SASO, or SONCAP, we can also assist with the application process to ensure smooth customs clearance.
Q: What are your payment terms?
A: We offer flexible payment options such as T/T, L/C, PayPal, Western Union, and other secure international channels. For long-term clients, we may also support progressive payments or credit terms upon evaluation.
Q: Do you provide insurance for shipments?
A: Yes. If needed, we can include marine insurance for shipments. Please let us know your requirements in advance so we can arrange coverage according to your cargo value and shipping route.
Q: What documents do you provide for customs clearance?
A: We provide a complete set of documents including commercial invoice, packing list, CO, Form E or FTA documents (if applicable), and ocean bill of lading or airway bill. We ensure all paperwork is correct and matches your customs requirements.
Technical & Product Support
Q: Do your parts meet international certification standards?
A:Yes. Our products comply with major international standards, including ISO, TS16949, E-Mark, DOT, and others depending on the product type and target market. Certification support is also available on request for specific projects or government bidding.
Q: Can you provide parts information or product manuals?
A:Yes. For most products, we provide product specifications, OE number cross-reference, applicable vehicle models, and technical drawings. Packaging photos and catalog pages are also available. If you need in-depth technical documentation, we are happy to assist.
Q: Can you identify the correct parts using VIN or OE number?
A: Yes. Our professional team can accurately match the correct auto parts based on your provided VIN code, chassis number, or OE numbers. This helps avoid mismatches and ensures installation compatibility.
Q: Can you help source rare or non-standard parts?
A: Yes. Thanks to our extensive supplier network, we can often source hard-to-find items or low-frequency SKUs. Just send us detailed specifications, and we’ll check availability or develop customized procurement plans.
Q: Can you provide product recommendations or best sellers for my market?
A: Yes. Based on your location and target vehicle models, we can recommend high-demand items, fast movers, and trending products to help you optimize inventory and maximize sales.
Q: Can you consolidate products from multiple factories?
A: Yes. We specialize in resource integration and can consolidate parts from multiple suppliers into one shipment, reducing your logistics and customs handling costs. Our warehouse team ensures efficient packing and labeling for easy unloading and sorting at destination.
Global Presence & Service
Q: What after-sales support do you provide?
A:We stand by the quality of our products and service. If you encounter any issues — such as product defects, shipping errors, or damage — we respond quickly and provide fair compensation solutions. Our aim is to build long-term partnerships based on trust and accountability.
Q: Can I visit your company or partner factories?
A:Yes. We welcome clients to visit our office in Guangzhou or inspect partner factories. If you’re attending trade shows in China (e.g., Canton Fair), we can also arrange factory tours during your stay.
Q: What languages does your team support?
A:Our sales and service teams are fluent in English and Chinese, and we have experience working with clients from a wide range of linguistic and cultural backgrounds. We are always available to communicate clearly and efficiently.
Q: Do you provide parts installation instructions or diagrams?
A:We provide installation-related materials where available, such as OE diagrams, exploded views, and fitting reference guides. For highly technical products, we suggest consulting a certified mechanic for accurate installation.
Q: Is your team available for urgent support?
A:Yes. Our dedicated service team works across multiple time zones to provide fast response. Whether it’s quote requests, urgent shipments, or post-sale issues, we ensure timely and professional support.
Q: What regions do you mainly serve?
A:We export to over 120 countries across Southeast Asia, the Middle East, South America, Africa, Europe, and North America. Each market has different preferences, and we tailor our solutions accordingly.
Q:Do you work with large distributors or retail chains?
A:Yes. We’ve partnered with major importers, regional distributors, e-commerce sellers, and auto parts retail chains. Our flexible service models support businesses of all sizes.
Q:Which countries are your clients from? Do you have export experience?
A:We have more than two decades of export experience, serving clients across 120+ countries and regions. From Southeast Asia to Latin America, and from Africa to Europe, we’ve built long-term, trusted relationships with wholesalers, retailers, and online sellers through reliable service and product quality.